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# ID requirements


# If your **ID** was declined, it could be due to several reasons related to quality, content, or format.
Below are some reasons why an ID might be rejected:

1. **Blurry or Low-Quality Image** - If the ID photo is **blurry**, **pixelated**, or of **low resolution**, it may be rejected because the details are not clear enough to verify your identity.
2. **Obscured or Partially Visible ID** - If parts of your ID are **cut off**, or the important details (e.g., name, photo, or ID number) are **obscured** by shadows, glare, or reflections, it will likely be declined.
3. **Photo is Cropped or Altered** - If the photo is **cropped** in a way that key information on the ID is missing or if the photo has been **edited** or **altered** (e.g., with filters), it may be rejected.
4. **Wrong Type of Document** - If you submitted the **wrong type of ID** (e.g., a school ID instead of a government-issued ID like a passport or national ID card), the photo may be declined for not meeting the requirements.
5. **Expired ID** - If the ID is **expired**, many platforms will reject it because we require a **valid, current document**.
6. **Unreadable Information** - If the **text on the ID** (e.g., name, date of birth, ID number) is **unreadable** due to poor lighting or reflections, we will not be able to verify your identity.
7. **ID Not Fully Visible** - If the entire **ID card is not fully visible** in the photo (e.g., if it’s only showing part of the document or it’s too far away to see the details), it will likely be rejected.
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### How to Fix These Issues:

* **Take a Clear, High-Resolution Photo**: Ensure your ID is **clear**, with no blur or pixelation. Use good lighting and a steady hand.
* **Ensure the Full ID is Visible**: The entire ID should be visible in the frame. Make sure no corners or important information (like your photo or name) are cut off.
* **Use a Valid Government-Issued ID**: Submit a **valid** ID such as a passport, or national ID card. Avoid using unofficial documents.
* **Avoid Glare or Reflections**: Take the photo in a well-lit area but avoid direct light that may cause glare or reflections on the surface of the ID.
* **Check the Expiry Date**: Make sure your ID is **valid** and not expired. If your document has expired, it will be declined.
* **Do Not Crop or Alter the Image**: Submit the **original, unedited photo** of your ID without cropping or applying filters.

By following these steps, your ID photo is more likely to be accepted for verification.