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• I am getting notifications about Think-cell projects even though I do not have Think-cell. Can I get Think-cell license?

  I am getting notifications about Think-cell projects even though I do not have Think-cell. Can I get Think-cell license? To see only notifications relevant for you, you might need to update your profile settings. To find out more about Think-cell and if you could become Think-cell designer read this article.Few readers

• What is Telegram?

  What is Telegram? Telegram is an app you can download and connect to your designer profile at our platform. Once you are connected you will be getting notifications about available projects, you can apply for the projects and get notifications about admins´ messages via the app. You can have Telegram installed as a desktop app on your computer or as phone app. How do I connect my profile to Telegram? You need to go to your Profile settings andFew readers

• I am not able to find or download icons or pictures from the platform. What should I do?

  I am not able to find or download icons or pictures from the platform. What should I do? We would really appreciate if you can report to us any issues you experience with the platform so we can solve the issue as soon as possible. To learn how to report a bug on the platform read this article. **Here we offer you other sources where you can download pictures, icons or illustration vectorsFew readers

• I can´t finish the project as fast as the estimated hours of work on project. Why and what should I do?

  I can´t finish the project as fast as the estimated hours of work on project. Why and what should I do? This situation happens to newly starting designers. If you are new it takes some time to get up to speed since designing the KnowMore´s way, clients´ guidelines and overall work at platform are brand new to you. This initial time should be considered an investment to your career at KnowMore. Our hourly estimations are standardized and based on the average speed of our designers. ThereforeFew readers

• Why admins change? Change of admins create additional work or different expectations.

  Why admins change? Change of admins create additional work or different expectations. Changing shifts is a hectic period where admins from ending shift hand over projects to admins from starting shift. Each admin gets multiple projects. Our admins focus on communicating more complicated or risky projects since time for hand over is limited. To cover all projects our admins as well leave internal note for new admin on individual projects in admins platform view. This note contains everythingFew readers

• How can I improve my design skills other than on live projects?

  How can I improve my design skills other than on live projects? We recommend visiting KnowMore´s YouTube channel containing many valuable training videos that can help you improve your performance and your rating. You can as well go through our articles at our Helpdesk that can provide many important insights. Furthermore, you can use our [SandBox](https://help.knowmoreplatform.coFew readers

• How to handle Visual enhancement projects as a starting designer?

  How to handle Visual enhancement projects as a starting designer? To learn more about visual enhancement tasks please see this training video: Our general advice is to: Review input file and try to understand the slide and meaning of the content. The visual enhancement makes only sense when it supports the message of the slide. Review the guidelines and inspiration file. Inspiration file can give you great idea about how clients viFew readers

• Sometimes I get additional information/instructions during the project. Why?

  Sometimes I get additional information/instructions during the project. Why? After receiving project from client our project manager scopes the project and posts it on the platform. We respond to client with confirmation message including what we will do and that is exactly what we ask our designers to do. But sometimes client gets back and corrects some assumptions or send us new or additional information, sometimes even updates slides or similar. Therefore, as soon as we receive such a chFew readers

• I have a question. Who should I contact?

  I have a question. Who should I contact? There are several ways how you can easily reach us: Email us at info@knowmoreplatform.com This way of contacting us is recommended for all general questions regarding application process, work at KnowMore, etc. ... Contact us directly at our webpage in the chat window In case of questions about specific projeFew readers