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• What is a surcharge?

  What is a surcharge? We want to reward designers who are there for us when needed. Therefore we apply a surcharge on projects that are pending a longer period of time. Simply explained, a surcharge is an extra money you can earn by taking a project that nobody applied to for a longer period. You can always see the % value of a surcharge on the project view on the platform. Example of a surcharge: Project hour scope: 10 Surcharge: 20% Result: If the project you are applying forFew readers

• What is Telegram?

  What is Telegram? Telegram is an app you can download and connect to your designer profile at our platform. Once you are connected you will be getting notifications about available projects, you can apply for the projects and get notifications about admins´ messages via the app. You can have Telegram installed as a desktop app on your computer or as phone app. How do I connect my profile to Telegram? You need to go to your Profile settings andFew readers

• I am getting notifications about Think-cell projects even though I do not have Think-cell. Can I get Think-cell license?

  I am getting notifications about Think-cell projects even though I do not have Think-cell. Can I get Think-cell license? To see only notifications relevant for you, you might need to update your profile settings. To find out more about Think-cell and if you could become Think-cell designer read this article.Few readers

• I can´t finish the project as fast as the estimated hours of work on the project. Why and what should I do?

  I can´t finish the project as fast as the estimated hours of work on the project. Why and what should I do? This situation happens to newly starting designers. If you are new it takes some time to get up to speed since designing the KnowMore´s way, clients´ guidelines and overall work on the platform are brand new to you. This initial time should be considered an investment in your career at KnowMore. Our hourly estimations are standardized and based on the average speed of our designersFew readers

• How to handle Visual enhancement projects as a starting designer?

  How to handle Visual enhancement projects as a starting designer? To learn more about visual enhancement tasks please see this training video: Our general advice is to: Review input file and try to understand the slide and meaning of the content. The visual enhancement makes only sense when it supports the message of the slide. Review the guidelines and inspiration file. Inspiration file can give you great idea about how clients viFew readers

• Why admins change? Change of admins create additional work or different expectations.

  Why admins change? Change of admins create additional work or different expectations. Changing shifts is a hectic period where admins from ending shift hand over projects to admins from starting shift. Each admin gets multiple projects. Our admins focus on communicating more complicated or risky projects since time for hand over is limited. To cover all projects our admins as well leave internal note for new admin on individual projects in admins platform view. This note contains everythingFew readers

• What is a rating boost?

  What is a rating boost? Rating boost is a type of reward that improves your rating for taking on specific types of projects. When you take on a project that contains a rating boost, you will get extra rating points to the admin´s actual rating. Which types of projects contain a rating boost? All visual enhancement tasks contain a rating boost of 0.5. Example: If you get a rating of 10 from admin, your final rating will be 1Few readers

• How can I improve my design skills other than on live projects?

  How can I improve my design skills other than on live projects? We recommend visiting KnowMore´s YouTube channel containing many valuable training videos that can help you improve your performance and your rating. You can as well go through our articles at our Helpdesk that can provide many important insights. Furthermore, you can use our [SandBox](https://help.knowmoreplatform.coFew readers

• I have a question. Who should I contact?

  I have a question. Who should I contact? There are several ways how you can easily reach us: Email us at info@knowmoreplatform.com This way of contacting us is recommended for all general questions regarding application process, work at KnowMore, etc. ... Contact us directly at our webpage in the chat window In case of questions about specific projeFew readers

• I am not able to find or download icons or pictures from the platform. What should I do?

  I am not able to find or download icons or pictures from the platform. What should I do? We would really appreciate if you can report to us any issues you experience with the platform so we can solve the issue as soon as possible. To learn how to report a bug on the platform read this article. **Here we offer you other sources where you can download pictures, icons or illustration vectorsFew readers

• Sometimes I get additional information/instructions during the project. Why?

  Sometimes I get additional information/instructions during the project. Why? After receiving project from client our project manager scopes the project and posts it on the platform. We respond to client with confirmation message including what we will do and that is exactly what we ask our designers to do. But sometimes client gets back and corrects some assumptions or send us new or additional information, sometimes even updates slides or similar. Therefore, as soon as we receive such a chFew readers

• Can Designer be promoted to Admin?

  Can Designer be promoted to Admin? There is no connection between the Designer Freelance job and the Admin job. Promotion to become an admin is not part of a designers´ career journey. Why? All the admins have to pass a regular job application process which is quite different from the designers' application process. Admins are hired in certain locations where our company has a presence. Currently, that is Portugal, Mexico and the Philippines. So you would need to be located in thesFew readers

• How are projects scoped for effective working hours?

  How are projects scoped for effective working hours? Our project managers (admins) scope each task individually. We use certain standard hour estimates for each type of task - see the screenshot below that shows the value of each task per 1 slide. Whenever a slide is more or less complex the admins adjust the value so the hour scope is fair to both the designer and the client. That means that the task is not over-scoped (unfair to the client) but also not under-scoped (unfair to the designeFew readers