Communication is key!

Especially in a remote working environment! On projects admins communicate with you through via the chat interface in writing. It is important for admins to know if everything is going smoothly, and it is even more vital that they know if it is not.

Watch our video about communication with admins in here:

Best practices

• Be present and get back to them as soon as possible when your admin writes you
• If you are unsure of anything, ask questions!
• Confirm with the admin your understanding of the task
• Keep the admin posted about your progress.

What to do when?

Beginning

• Check in with the admin, that you are starting to work
• Read and understand the instructions
• Ask questions
• Confirm with admin that you know what to do

During

• Work on the project
• Upload WIP files for the admin to review
• Update the admin with your progress
• Inform admin if you take a break and how long it will be

End

• Upload final file for review well before the deadline
• Be online to receive admin feedback
• Be prepared to edit project according to admin’s feedback
• Upload final file

Keep in mind the following Does and Don'ts

• Do ask questions
• Do confirm your understanding of the task
• Do tell the admin about your progress Do send WIP files, even if you are not asked to
• Do reach out to admins if you need urgent advice, help or review
• Do be patient, if the admin takes some time to get back to you (they juggle 20-30 parallel projects!)
• Do use the platform’s internal resources!

• Don’t stay silent
• Don’t upload your first final file too late
• Don’t forget to tell the admin when you are away
• Don’t assume, instead of confirming
• Don’t disappear in the middle of a project

Updated on: 27/10/2022