Articles on: Working for KnowMore

Banning of Designers

Why can designers get banned from the platform?

Working on the platform with the admins requires a certain level of mutual professionalism.
In order to ensure we can enforce this, we have a process where we can Ban Designers from the platform. This ban can be indefinite or temporary depending on the designer's behavior.
If the misconduct is so inherently unprofessional the designer may be banned forever, but most bans are temporary.

In most cases you will be banned while being removed from a task - The admin will have the option to select if a ban is required or not based on the reason for the removal, and the designer will receive a notification informing them of the ban.

Here are the options we have for Banning:

Ban after 3 Warnings - The designer will receive a warning of a potential ban. If the designer receives 3 warnings over a 30 day period, the designer will be banned for 3 days
Direct Ban - The designer will be automatically banned for 3 days
Forever Ban - The designer is banned Indefinitely for showing a high level of unprofessionalism

Here are some examples that may warrant a Warning or a Direct Ban:

Loss of Power (read how to avoid this situation in the linked article)
Loss of Internet (read how to avoid this situation in the linked article)
Repeated Sudden Injury / Illness
Being suddenly incapable of working on a task
Asking to Leave in the middle of the task
Asking to Leave a task without valid reason
Refusing to do edits at the end of a task
Not being present when a Booking File arrives
Bad Communication
No Communication with the admins for an amount of time that may put the task at risk
Cherry picking tasks (choosing which tasks are the preferred ones after applying to them, and then asking to be removed)


It is important to understand that warnings are given to designers only for a valid reason.
No warning situation example:
In more urgent or risky situations admins can ask for help on some tasks by allocating a designer to the task directly from our side. In that case, they politely ask designers if they can work on the task and they give them a chance to review the task and file to make a decision. If designers evaluate that they are not able to take on the task and ask to be removed from the project there is no warning since it was not the designer´s choice to get on the task in the first place.
Warning situation example:
If designers apply for tasks from their own initiative we understand that they have read carefully the description and are aware of the slide count and type of tasks required. Therefore if the designer gets allocated to the task and suddenly asks to be removed from the task without a valid reason or due to reasons listed in the abovementioned list the warning will be applied.

If the task is more complex than expected it is always possible to communicate with the admin about your concerns, hours, deadline, or the possibility that the admin would split the task for another designer to not risk the success of the task. Good communication and effort are always appreciated on the platform.
The 3 warnings ban system is generous enough to offer space for small errors once in a while - nobody is perfect and unexpected situations can happen. For designers with professional behavior, it is very unlikely that they would receive 3 warnings within 30 days period.

Updated on: 27/10/2022

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