• Google Authenticator is not working

  Have you lost access to your Google Authenticator App? If you are having issues logging into your KnowMore Platform account with Google Authenticator, because you have a new device please write us at info@knowmoreplatform.com. We will reset your QR code so you can re-link to it on your smartphone. Don't forget to tell us what e-mail address you are registered with on the platform. Is Google Authenticator giving you the message Incorrect Code?Few readers

• How to make bug reports for KnowMore Platform

  This video explains how what you need to document bugs for our IT team so they can easily fix them without too much back and forth. Errors and bug can happen in any software, ours is no different. Our IT team does its best to make sure this does not happen, but sometime some do slip through. If you run into any sort of error, to fix it we need to know about it. So please send us your observations and issues via e-mail to info@knowmoreplatform.com with documentation according to this video.Few readers

• I can't log into the platform

  Sometimes designers have issues logging into the platform. In most cases this is just a result of inattention. We always advise you to first check that you spelled your email address and your password correctly. Below are a few common mistakes Is ALL CAPS on/off? Is your keyboard language correctly set? Did you add extra punctuation to your e-mail address or password? Periods, dashes etc. If you checked everything and there were no mistakes when you input your sign in data, youFew readers

• Profile data requirements

  Filling your profile data on KnowMore Platform KnowMore platform also manually reviews your profile data for accuracy Make sure: Your full legal name matches the one on your official ID and in your NDA. Your date of birth is correct, Your nationality is accurate and matches your documents. Your address is fully completed, including city, country, and postcode. Your phone number is correct, with the country code. Your timezone is set correctly.Few readers

• NDA requirements

  Your NDA (Non-Disclosure Agreement) was likely rejected due to one or more of the following issues: 1. Signature issues Missing Signature: If you forgot to sign the document entirely, it would be rejected. The NDA must include your signature to be legally binding. Incorrect Signature Placement: The top line of the signature section should contain your signature (handwritten). If it is placed incorrectly, the NDA may be rejected. Full Name Required (NoFew readers

• ID requirements

  If your ID was declined, it could be due to several reasons related to quality, content, or format. Below are some reasons why an ID might be rejected: Blurry or Low-Quality Image - If the ID photo is blurry, pixelated, or of low resolution, it may be rejected because the details are not clear enough to verify your identity. Obscured or Partially Visible ID - If parts of your ID are cut off, or the important details (e.g., name, photo, or ID number) are obFew readers