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Troubleshooting
Something is not working? Read the solution here.
Google Authenticator is not working
If you are having issues logging into your KnowMore Platform account, because of Google Authenticator please write us at info@knowmoreplatform.com. Don't forget to tell us what e-mail address you are registered with on the platform. We will reset your QR code so you can re-link to it on your device.
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How to make bug reports for KnowMore Platform
This video explains how what you need to document bugs for our IT team so they can easily fix them without too much back and forth. Errors and bug can happen in any software, ours is no different. Our IT team does its best to make sure this does not happen, but sometime some do slip through. If you run into any sort of error, to fix it we need to know about it. So please send us your observations and issues via e-mail to info@knowmoreplatform.com with documentation according to this video. ${
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