• Google Authenticator is not working

  Have you lost access to your Google Authenticator App? If you are having issues logging into your KnowMore Platform account with Google Authenticator, because you have a new device please write us at info@knowmoreplatform.com. We will reset your QR code so you can re-link to it on your smartphone. Don't forget to tell us what e-mail address you are registered with on the platform. Is Google Authenticator giving you the message Incorrect Code?Some readers

• How to make bug reports for KnowMore Platform

  This video explains how what you need to document bugs for our IT team so they can easily fix them without too much back and forth. Errors and bug can happen in any software, ours is no different. Our IT team does its best to make sure this does not happen, but sometime some do slip through. If you run into any sort of error, to fix it we need to know about it. So please send us your observations and issues via e-mail to info@knowmoreplatform.com with documentation according to this video.Few readers

• I can't log into the platform

  Sometimes designers have issues logging into the platform. In most cases this is just a result of inattention. We always advise you to first check that you spelled your email address and your password correctly. Below are a few common mistakes Is ALL CAPS on/off? Is your keyboard language correctly set? Did you add extra punctuation to your e-mail address or password? Periods, dashes etc. If you checked everything and there were no mistakes when you input your sign in data, youFew readers